Company Information

Full Name: RBC-COME

Address: Av. Antea 1130, Jurica, 76100 Santiago de Querétaro, Qro.

Privacy Contact: 442 248 1464

Information Collected

Types of Personal Data Collected: At RBC FITlogistics, we collect the following personal data:

• Name

• Job title

• Company name

• Phone number

• Email address

• Origins and destinations of goods movements

Methods of Collection: We collect personal data through web forms and cookies.

Use of Information

Purpose of Collection: Personal data is collected to:

• Provide quotes for our clients' transportation needs.

• Contact clients to offer personalized and unique service.

Specific Use of Data: Within the company, we use this data to:

• Manage quotations.

• Maintain strategic communication with the team.

• Differentiate our clients and their quotations, as well as the relationships we maintain with them.

Information Sharing

Third Parties with Whom We Share Data: The only data shared with third parties are:

• Origin and destination of the goods.

• Volume specifications of the cargo.

• Tentative loading and unloading dates.

• Customs clearance (if the client handles their own clearance).

• Details of what is being transported.

Reasons for Sharing Data: We share this data to ensure that our clients receive or send their goods in the most efficient, satisfactory, and timely manner possible.

Information Security

Security Measures Implemented:

• Use of encryption to protect data.

• Implementation of SSL certificates.

Protocols in Case of Data Breach: In the event that any private data of our users is used for external benefits beyond those mentioned above, we take responsibility for rectifying the situation.

User Rights

Access, Correction, Deletion, or Withdrawal of Data: Users can access, correct, delete, or withdraw their personal data from our website by contacting the following number: 442 248 1464.

Cookies and Tracking Technologies

Types of Cookies Used:

• Tracking cookies.

• Session cookies.

Purpose of Cookies: The purpose of our cookies is to maintain personalized, efficient, and strategic tracking for our clients. We analyze website traffic through these cookies to improve the user experience.

User Options Regarding Cookies: Users can always reject cookies by contacting the number: 442 248 1464.

International Data Transfer

Transfer of Data to Other Countries: In case of international shipments, the aforementioned data will be transferred internationally to the country of origin or destination, as applicable.

Data Retention

Retention Period: Personal data is retained for 6 to 13 months, depending on the expiration date.

Criteria for Determining Retention Periods: If we use your data for a longer period, the user will be notified through a communication channel.

Changes to the Privacy Policy

Process for Informing About Changes: If there are changes to the privacy notice, users will be informed via email and communication within the website.

Effective Date: This privacy notice is effective as of June 5, 2024.

User Consent

Method for Obtaining Consent: User consent begins when they accept the server's cookies, send us their data, or decide to request a quote for a shipment.

Withdrawal of Consent: To withdraw consent, users can contact the number: 442 248 1464.

Contact Information

Contact Details for Privacy Matters: For specific privacy matters, users can contact us through the following channels: 442 248 1464 or pricing@logistics-rbc.com.

Privacy Policies